indiebox
25d Left Subscribe
  • How do I track my box?

    Once your IndieBox has shipped, you’ll receive a shipping confirmation email with a tracking number. You can also track this information, once it is available, from your Account Page under the “Orders” tab.

  • Why is international shipping $14?

    We are a company located within the United States. Unlike some bigger services, we do not currently have overseas fulfillment centers; our shipments are processed and shipped out of our US-based warehouse.

  • How much does it cost to ship my IndieBox?

    United States – $4 USD per Month

    Canada – $9 USD per Month

    All Other Countries – $14 USD per Month

  • What countries does IndieBox ship to?

    We ship worldwide, including APO.

  • My country has VAT, how does that impact my order?

    For subscriptions: We work with prices in each country so that VAT is typically not an issue.  However, should the product be over the VAT threshold, the customer will be responsible for the charge.
    For orders through our store: We do not charge VAT for your country when placing your order.  Should the product be over the VAT threshold, the customer will be responsible for the charge.

  • Why is international shipping $14?

    We are a company located within the United States. Unlike some bigger services, we do not currently have overseas fulfillment centers; our shipments are processed and shipped out of our US-based warehouse.

  • What countries does IndieBox ship to?

    We ship worldwide, including APO.

  • How do I change my plan if I am on a older pricing plan

    Thank you so much for supporting us early on! We hope you have been enjoying your IndieBoxes at a great discount! We encourage you to stick with us, but if you need to change your subscription in any way (upgrade or downgrade), you’ll be on a current pricing plan listed on our site.

  • How do I cancel?

    You can cancel any time. With a subscription comes great power and also responsibility. Just log into your account and cancel when you want to take a break.

    1. Log into your account.
    2. Select the subscription you would like to cancel from the Subscriptions tab.
    3. Click on “Cancel Subscription.”
  • Can I purchase IndieBox with PayPal?

    Yes! You can purchase a subscription through PayPal! When prompted to enter payment information, select the PayPal button and click Process Payment. You will be directed to authorize the payment via PayPal and then will be redirected back to our site to confirm we received payment and you are subscribed to our monthly recurring subscription service.

  • Will my discount be applied to my next renewal?

    Discounts are only applied to the first subscription period. On your next renewal, you will be billed at full price.

  • When do subscriptions renew?

    Renewals occur on the 15th of the month. If you subscribe for a 1 month plan, the renewal will occur every month on the 15th. Similarly, if you subscribe for a 3 month plan, renewals will occur every 3 months on the 15th. You can see your next renewal date on the “Subscriptions” tab on your account page.

  • Will my subscription auto-renew?

    Yes. We are a subscription company, so all of our plans are recurring and will auto-renew. You can cancel your renewal at any time from your profile page. When your account is up for a renewal, the renewal will occur on the 15th of that month.

  • When is the deadline to subscribe for this month’s game?

    You have until 11:59PM EST on the 18th to secure this month’s box.

  • Why is international shipping $14?

    We are a company located within the United States. Unlike some bigger services, we do not currently have overseas fulfillment centers; our shipments are processed and shipped out of our US-based warehouse.

  • How much does it cost to ship my IndieBox?

    United States – $4 USD per Month

    Canada – $9 USD per Month

    All Other Countries – $14 USD per Month